Shipping policy

Shipping Policy

Pawlido uses product-specific shipping availability. Most products currently have free standard shipping to the destinations enabled for them, while some products are available only in selected regions. The product page and checkout confirm whether an item can be delivered to the address you select.

Shipping cost
The shipping option and any charge are shown before payment. Where Free Shipping is available, checkout will show a shipping charge of USD 0.

Delivery time
Orders are processed within 1 to 3 business days. Standard delivery then takes about 7 to 15 business days. This applies to the United Arab Emirates, the GCC, other Arab countries, Europe, the United Kingdom, the United States and the rest of the world. Remote areas and customs checks can add a few days. Product- or destination-specific estimates shown on the product page or at checkout take priority.

Tracking your order
You will receive a tracking number by email as soon as your order ships. You can follow it any time from the Track My Order page on our website.

Customs, import charges, and bank fees
Any customs duty or import tax that your country applies is not included in the product price and is payable by the recipient. Your bank or card provider may apply separate currency-conversion or card fees; Pawlido does not control those charges.

Product-specific restrictions and address accuracy
Please check your delivery address at checkout. The 7-Piece Pet Grooming Kit (PW2215) currently ships only to eligible physical delivery addresses in the contiguous 48 United States and Washington, DC. It is not available for delivery to Alaska, Hawaii, US territories, PO boxes or APO/FPO/military addresses. Other products may have different delivery coverage; check the product notice and checkout for the address you intend to use. If a parcel comes back to us because the address was incomplete or nobody was available to receive it, we will contact you to arrange a reshipment. If a PW2215 address cannot be fulfilled after the order is placed, Pawlido will contact the customer and cancel the order for a full refund without adding an extra shipping charge.

Questions?
Email support@pawlido.com or use the Contact page. We reply within 24 hours, Sunday to Thursday, 9:00 to 18:00 GST.