FAQ

Availability depends on the product, selected configuration and destination. Contact us before ordering if you need to confirm compatibility or delivery availability, particularly for powered devices.

Our shipping policy lists 1–3 business days for processing and an estimated 7–15 business days for delivery after processing. These are estimates, not guaranteed arrival dates. Destination, customs and carrier delays can affect delivery.

Review our shipping policy and the order total at checkout before paying. Customs duties or import taxes may be charged separately by your destination country and are payable by the recipient under the current shipping policy.

Use the carrier tracking number from your dispatch email on our tracking page. This is different from your store order number. Contact us if you cannot find the tracking number.

Our refund policy allows free cancellation within 12 hours of ordering if the order has not shipped. Contact support@pawlido.com promptly. For dispatched orders, consult the return policy.

Under our current policy, change-of-mind returns require prior approval and a request within 30 days of delivery. Eligible items must cost US$20 or more and be unused, complete and in their original packaging with accessories and tags. The customer pays return shipping. Items under US$20 are excluded from this change-of-mind offer, not from the policy’s protection for damaged, faulty or incorrect items. Other exclusions apply. The policy also contains a separate 14-day cancellation provision for orders delivered within the European Union. Read the full policy for the applicable conditions.

Contact support@pawlido.com within 7 days of delivery with your order number and photos or a short video. The current policy covers these issues at every item price, including items under US$20, and provides for a free replacement or full refund, including return shipping. Do not return an item before receiving approval and the return address.

Refunds depend on approval and the applicable policy conditions. For an approved returned item, the policy states approval within 5 business days after receipt and inspection, with the refund usually appearing on the original payment method within 5–10 business days, depending on the bank.

No. Controls and connectivity vary by product and edition. Compare the selected version rather than assuming every device includes app control, a camera or the same power connection. Contact us if a specification is unclear.

Check the individual product’s dimensions, intended use, materials and compatibility. Do not assume that all items suit every pet size, age or food type. Ask us about missing details before buying and follow the product instructions.

Warranty coverage varies by product. Contact us to confirm any manufacturer warranty for the item you are considering. For damaged, faulty or incorrect deliveries, refer to the return and refund policy and contact us with your order details.

The payment options available for your order are shown at checkout. Review the final amount and currency before confirming payment.

Email support@pawlido.com or use our contact page. Include your order number for an existing order, or the product name and selected option for a product question.