Orders are processed within 1 to 3 business days. Delivery then takes about 7 to 15 business days to the UAE, the GCC and most other countries. You will receive a tracking link by email as soon as your parcel ships.

Shipping is free on every order, worldwide, with no minimum spend. The price you see on the product page is the price you pay, nothing is added for delivery at checkout.

Yes. Once your order ships, you'll receive an email with a tracking number and a link to monitor your delivery in real time.

Yes, we ship to most countries worldwide, and delivery is free everywhere we ship. Delivery times are similar to the UAE, around 7-15 business days depending on the destination.

You can change or cancel an order free of charge within 12 hours of placing it, as long as it has not shipped yet. Email support@pawlido.com as soon as you know. After dispatch, the return process applies instead.

You have 30 days from delivery to request a return, and every return needs our approval before you send anything back. If the item arrived damaged, faulty or wrong, we cover everything: a free replacement or a full refund including return shipping. For a change of mind we accept items priced $20 and above, unused and in their original packaging, with return shipping paid by you. Items under $20 cannot be returned for a change of mind, because return shipping costs more than the item, but they are still fully covered if something is wrong with them. Used hygiene and grooming items, opened treats and supplements, and personalised items cannot be returned.

Email support@pawlido.com with your order number, the reason for the return, and photos of the item and its packaging. We reply within 24 hours with a decision and, if approved, the return address. Please do not post anything back before you have that approval: unapproved returns cannot be refunded.

Once your approved return reaches us and passes inspection, we issue the refund within 5 business days. It appears on your original payment method within 5 to 10 business days, depending on your bank.

We're sorry for the inconvenience. Please contact us within 48 hours of delivery with photos of the damaged item, and we'll arrange a free replacement or full refund immediately.

Pet safety is the first thing we check. We select suppliers that use non-toxic, pet-safe materials, and the material of each item is listed in the "At a glance" section of every product page. As with any toy or accessory, supervise your pet the first few times they use something new.

Our smart litter boxes use sensors to detect when your cat has finished using them. After a few minutes, the system automatically cleans and separates waste into a sealed compartment, keeping odors contained and your home fresh.

Most of our automatic feeders are designed for dry food. We do offer specific models compatible with wet food. Check the product description for compatibility details before purchasing.

Yes. Our smart devices connect to a dedicated mobile app (iOS and Android) via Wi-Fi, allowing you to monitor, schedule, and control your pet's feeding, litter, or air purification remotely.

Each product page specifies the recommended pet size and weight. Our litter boxes generally accommodate cats up to 8 kg, and our feeders are suitable for pets of all sizes.

We accept major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and PayPal, through Shopify’s secure checkout. The exact options available to you are shown at checkout. We do not currently offer cash on delivery.

Yes. All transactions are processed through Shopify's secure, PCI-DSS compliant payment gateway. We never store your credit card information on our servers.

Any instalment or buy-now-pay-later options that are available for your country and order value will appear as payment choices at checkout.

Prices are shown before tax. Any VAT, duties or import charges that apply to your delivery address are calculated and shown at checkout before you pay.

Every order is covered by our 30-day replace-or-refund window for faults and defects. Where a smart device also carries a manufacturer warranty, we will help you claim it. Contact us with your order number and we will take it from there.

Email support@pawlido.com with your order number, a description of the issue and photos or a short video if possible. We will assess it and arrange a replacement or refund.

The warranty does not cover:

• Damage caused by misuse, accidents, or unauthorized modifications
• Normal wear and tear
• Damage from water exposure (unless product is rated waterproof)
• Consumable parts (filters, batteries, etc.)

Our support team is available Sunday to Thursday, 9 AM to 6 PM (GST). Email us at support@pawlido.com or use the contact form on our website. We typically respond within 24 hours.

No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and access exclusive offers.

Yes, we can quote special pricing for bulk orders, veterinary clinics, pet shelters and retailers. Email support@pawlido.com with what you need and we will come back to you.

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